PMSMCA Presents: Mark Matteson
About Mark: Mark Matteson started his career as an HVAC technician in 1976. He is one of those rare professionals who can say he is a publisher, speaker, consultant, and author and mean it. He has attracted clients in HVAC contracting, distribution, and manufacturing as well as such organizations like Amazon, Microsoft, T-Mobile, John Deere, ConocoPhillips, Aflac, New York Mutual Life, and other Fortune 500 companies on three continents. His annual speaking commitment typically means 40 Keynotes, 20 Seminars and Workshops, and 5-10 Consulting engagements around the world. A committed writer and Publisher, Mark has written eight books: including the international bestseller, Freedom from Fear (OVER 200,000 COPIES SOLD!) that have been translated into Japanese, Arabic, Portuguese, and French. Mark is also the author of five popular e-books: Presenting Like a Pro, Sales Success Strategies, and Customer Service Excellence. His monthly e-newsletter has gone out to 8,000 people a month since 2003. He posts comments on LinkedIn. He is the host of the popular Podcast “Mark Matteson on Books and People” 

Options to attend: 
1) Both Presentations: Over Two Half Days or One Full Day ($50.00/Per Person PMSMCA Member) ($70/Per Person Industry Fund/Non-Member)
2) One Half Day Presentation ($30.00/Per Person PMSMCA Member) ($40/Per Person Industry Fund/Non-Member)
All registrants will receive a DISCOUNT if you attend BOTH A & B Presentations. 

Please make sure to review FEEs and Discount Codes Section before registering. 

Presentation A:  Customer Service Excellence (KEEPING More of the Business You Earned!)
Audience: Office Staff, Technicians, Supervisors and Foreman, Sales Roles, TM's, GM's and Service Managers, Counter Sales
1) How to Keep More of the Business You Have 2) How to Build Breakthrough Relationships With Your Clients 3) Telephone and Field Soft Skills Transfer 4) How to Deal with an Angry Customer (and turn him into a Raving Fans) 5) How to Generate Endless Referrals from the Field 6) 10 Strategies Every Manager Needs to Know and Adopt 7) The Value of Appreciation, Respect and Understanding 8) Generating Leads and New Business from the Field (Increasing Revenue without Increasing Overhead!)

Presentation B: Sales Success Strategies
Audience: If your job is to move people into action, influence others to take action, and persuade people to change, grow, and adapt, this seminar is for you.  Everyone is in sales.  The only question is, “How good are you at it?” 
>Tools for Change (How to Get More of The Right Things Done in Less Time) >Sales is both a Science and an Art (Learn to Master Both) >Soft Skills Transfer (Understanding, Empathy, Attitude, Inspiring Others) >Qualifying and Dis-Qualifying Prospects (Spend Time with People Who Will Buy!) >It’s the Quality and Sequence of Your Questions, Followed By Active Listening Skills that will separate you from the pack >Simple yet Effective Closes that work >World Class Products and Tools to Sustain Your Momentum >Windshield University and the efficacy of audio learning >The Hour of Power - How to achieve your goals in a fraction of the time >Endless Referrals - How leverage existing relationships>Technician Leads from the Field (increasing sales without increasing overhead!) >The Value of Relationships (Which Organizations to join and develop break through relationships)